[Updated] Samsung Recalls the Galaxy Note7 – Burn!

The hottest news right now that could blow you away, is that Samsung is recalling the Galaxy Note 7 globally.

Alright, I’ll stop with the puns.

Seriously though, owners of the Note 7, including Canadian owners, should be aware of this, as it could be a very dangerous situation if the device were explode and/or catch fire. Samsung has told Yonhap that the problem stems from the battery, and a recall will soon be issued sometime this week.

While the chances of this happening are said to be 0.1%, the risk is there. So please, keep an extra eye on your Note 7.

I’ll update this post when Samsung provides instructions and more information on the recall.

Source and image credit: Yonhap

Update – September 5, 2016


Telus has suspended sales of the Galaxy Note 7, and will announced details of the recall process at a later date. Full statement:

“After a thorough investigation conducted by Samsung, Telus has been advised by the manufacturer that it has found a battery cell issue in Samsung Galaxy Note7 devices.”

“Consistent with Telus’ policy of putting customers first, and because our customers’ safety is an absolute priority, we have suspended sales of the device across all Telus corporate, dealer and retail locations, as well as online. We are working closely with Samsung to ensure the replacement experience is as convenient and efficient as possible for our customers.”


Bell Canada will begin contacting affected customers ASAP. Full statement:

“Bell has suspended sales of the Galaxy Note 7 and we are contacting all customers affected by the issue. We’re working with Samsung to ensure these customers receive replacement phones as quickly as possible.”


Rogers has suspended sales, and asking customers to come in store for an exchange or loaner. Full statement:

“After being notified by Samsung that they have stopped selling the Galaxy Note 7 due to reported safety issues, we immediately suspended shipments and sales of the device in all our stores and through our website. Samsung is working on a replacement program and we’ll continue to work with them to ensure the process is seamless for our customers. In the meantime, customers can visit their nearest Rogers store to exchange their Note 7 or get a loaner device.”

Source: Android Authority

Update – September 2, 2016

Today, Samsung said the following in a press release;

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

Source: https://news.samsung.com/global/statement-on-galaxy-note7

Rob Blaich

Rob is the Chief Writer and Founder of Eh! For Android. His current devices are the Huawei Nexus 6P, and the Pebble Time.

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