The following is a press release from Samsung Canada;
MISSISSAUGA, ON, Oct. 10, 2016 /CNW/ – Samsung is working globally with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
At Samsung Canada we remain committed to working diligently with regulatory authorities, carriers and our retail partners to take all necessary steps to resolve the situation. Canadian consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device. Details of the remedies available for Note7 customers, which will include a full refund at their place of purchase, will be announced shortly. For more information, Canadian consumers should contact 1-800-SAMSUNG.
About Samsung Electronics Canada, Inc.
Samsung Electronics Canada inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances and printers. In 2015, Samsung was ranked one of the top 10 most influential brands in Canada, based on a study by Ipsos Reid. Committed to helping Canadians live connected and make a difference, its Samsung Hope for Children corporate giving program supports children’s education, sustainability and health-related issues in communities across the country. To discover more, please visit http://www.samsung.com/ca.
In case you weren’t in the know, Samsung’s new batch of Galaxy Note 7’s are still suffering from battery explosions. Samsung has stopped production of the Note 7, and all US carriers have stopped sales of the device. It is in your best interest to shut off your Note 7 and return or exchange it immediately.